Respawnables Heroes
Respawnables Heroes

Respawnables Heroes - FAQ

RESPAWNABLES HEROES SUPPORT


For any other inquiries contact us via email.


Make sure you select the correct email address for your device.


SUPPORT EMAILS:

· IOS SUPPORT

heroes.ios@digital-legends.com

· 日本サポート

heroes.jp@digital-legends.com

· 中文客服

heroes.cn@digital-legends.com


KEEP UPDATED WITH ALL THE GAME'S NEWS:

· Official Facebook

· Official Twitter

· Official Instagram


HOW CAN I TRANSFER MY PROFILE TO THE NEW DEVICE?

The login system will allow you to play with your profile on multiple devices. You may find this useful if you want to switch between playing on a tablet and a phone. To use the system, you will need to register your email to associate it with your profile. Please note DLE does not store or share your email and has no way to access it.

REGISTRATION

Please follow these steps to complete the registration process.

  • In your settings screen select the “register” button.
  • Enter the email you wish to associate with your profile.

A PIN will be emailed to that account so please use an account you can easily access. The PIN is only valid for one hour, if you are not able to complete the process within this hour you will need to start over and get a new PIN.

  • When you have your new PIN, enter it in the area provided on the settings screen.

You will only have a few attempts to enter the number correctly so please take care. If you have any problems here you can always return to the “register” button to start over with a new PIN.

If everything went well you will see a “Registration Complete” message pop up.

The process is now complete and you can play with your profile on this device. The email you provided is associated with your profile and allows you to play on other devices by using the login process described below. 

LOGIN

Once you have successfully registered your email you will be able to play on any device, with a current version of the game installed, using your own profile. In order to do this you will need to “Login” on that device.

  • To Login go to the settings screen and select the “Login” button.
  • Enter the email address you used when you registered.
  • Check your email for a PIN
  • Enter the PIN

From this point on you can play on this device with your profile. To change profiles on the device you will need to login using an email that has already been registered and associated with the desired profile.

MY PROFILE WAS RESET. HAVE I LOST EVERYTHING?

No, you have not lost anything. If you registered your email address on your profile you just need to login from the settings screen.

  • Go to the settings screen and select the “Login” button.
  • Enter the email address you used when you registered.
  • Check your email for a PIN
  • Enter the PIN

If you didn't register your email address please contact our support team with the following information.

  • Your exact player name
  • What items were last equipped
  • A screenshot of your current settings screen
  • When you last logged into your profile

With this information we can help find your profile.

I BOUGHT AN ITEM AND I HAVEN´T RECEIVED IT IN THE GAME. WHAT SHOULD I DO?

Thank you for you purchase and we apologize that you haven´t received the item yet. Please contact the Customer Support team with the following information:

  • A copy of your Google/iTunes receipts for the purchase you made
  • A screenshot of your SETTINGS screen

WHAT DO I DO IF THE GAME IS NOT BEHAVING THE WAY I EXPECT?

For any questions about the game please contact our Customer Support team at either heroes.ios@digital-legends.com or heroes.android@digital-legends.com depending on your platform. If you encounter any unexpected behavior the more information you can give the Customer Support team about the issue or situation the better we are able to quickly fix the issue. Details about your setup (platform, OS version number, WiFi or data), the game area you encountered the issue, the weapons and gear you were using and any steps to reproduce the issue are all very useful for us.