For any other inquiries contact us via email.
Make sure you select the correct email address for your device.
heroes.ios@digital-legends.com
heroes.jp@digital-legends.com
heroes.cn@digital-legends.com
The login system will allow you to play with your profile on multiple devices. You may find this useful if you want to switch between playing on a tablet and a phone. To use the system, you will need to register your email to associate it with your profile. Please note DLE does not store or share your email and has no way to access it.
Please follow these steps to complete the registration process.
A PIN will be emailed to that account so please use an account you can easily access. The PIN is only valid for one hour, if you are not able to complete the process within this hour you will need to start over and get a new PIN.
You will only have a few attempts to enter the number correctly so please take care. If you have any problems here you can always return to the “register” button to start over with a new PIN.
If everything went well you will see a “Registration Complete” message pop up.
The process is now complete and you can play with your profile on this device. The email you provided is associated with your profile and allows you to play on other devices by using the login process described below.
Once you have successfully registered your email you will be able to play on any device, with a current version of the game installed, using your own profile. In order to do this you will need to “Login” on that device.
From this point on you can play on this device with your profile. To change profiles on the device you will need to login using an email that has already been registered and associated with the desired profile.
No, you have not lost anything. If you registered your email address on your profile you just need to login from the settings screen.
If you didn't register your email address please contact our support team with the following information.
With this information we can help find your profile.
Thank you for you purchase and we apologize that you haven´t received the item yet. Please contact the Customer Support team with the following information:
For any questions about the game please contact our Customer Support team at either heroes.ios@digital-legends.com or heroes.android@digital-legends.com depending on your platform. If you encounter any unexpected behavior the more information you can give the Customer Support team about the issue or situation the better we are able to quickly fix the issue. Details about your setup (platform, OS version number, WiFi or data), the game area you encountered the issue, the weapons and gear you were using and any steps to reproduce the issue are all very useful for us.