The Afterpulse
The Afterpulse

Afterpulse - FAQ

AFTERPULSE SUPPORT


For any other inquiries contact us via email.


Make sure you select the correct email address for your device.


SUPPORT EMAILS:

· IOS SUPPORT

afterpulse.ios@digital-legends.com

· ANDROID SUPPORT

afterpulse.android@digital-legends.com

· JAPAN SUPPORT

afterpulse.jp@digital-legends.com

· APPLE TV SUPPORT

afterpulse.support@digital-legends.com


KEEP UPDATED WITH ALL THE GAME'S NEWS:

· Official Facebook

· Official Twitter


Why is Afterpulse not in the store anymore?

The former publisher of Afterpulse announced that the service of the game would be discontinued and for that reason they delisted it from the stores (you can find more information in their announcement and in ours)

Digital Legends Entertainment will be taking over the publishing of Afterpulse and it will be available in November.

We will bring you a fresh and highly improved version of Afterpulse and we want to let you know that everyone here at Digital Legends is dedicated to making Afterpulse the kind of game we all expect it to be.


When can I play Afterpulse again?

Afterpulse will be published by Digital Legends Entertainment and available in November.

At this time, we will bring you a fresh and highly improved version of Afterpulse and we want to let you know that everyone here at Digital Legends is dedicated to making Afterpulse the kind of game we all expect it to be.


What happens to my profile?

We will provide you with a new customized profile boosted with great weapons, gear and exclusive goodies to give the best starting point for you in this new adventure.

For this we need your help, please send to afterpulse.ios@digital-legends.com or afterpulse.android@digital-legends.com as much information as you can about your profile.


I worked hard to get the weapons and gear in my profile. Why can’t they be transferred?

We agree that transferring the profile would be the easiest for everyone but unfortunately, we are not allowed to make the transfer. Without the approval for the transfer from the previous publisher we had to find an alternative method to provide you and all returning players with new customized profiles including great weapons and gear to give as good or even better experience than before.

If you have questions about your profile you can go to here and ask for further information about it.

See you in the game in November!


How can I ensure I don’t start from an empty profile in November?

A lot of you have asked us what should be sent to help us start your new profile, here is the list of information needed from your old profile:

• Written in-game name (Multiplayer ID).

• If you have made purchases, screenshots of your iTunes/Google Play receipts.

• Screenshots or a short video (around 60 sec) that shows your in-game name and your player level in different screens such as the Main Menu, Main Inventory or Settings.

• If you haven’t already, please send your information to afterpulse.ios@digital-legends.com or afterpulse.android@digital-legends.com. For files above 9Mb send us a link.

Once you send your information you will receive a ticket number for your case and we will contact you later to tell you the next steps. We are receiving emails from thousands of players and we want to take care of each case. Please understand if we take a little time replying but each email will be answered.

Based on your information we will provide you with a new customized profile boosted with great weapons, gear and exclusive goodies to give the best starting point for you in this new adventure. When everything is ready we will send you an email with the instructions and your next steps.

If you are new to Afterpulse and don’t have an old profile, welcome to the game! Don’t worry about anything, we will make sure you start out on your journey with some awesome welcome gifts.

We are working very hard to review each case individually, thank you for your patience!


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