The Afterpulse
The Afterpulse

Afterpulse - FAQ

AFTERPULSE SUPPORT


For any other inquiries contact us via email.


Make sure you select the correct email address for your device.


SUPPORT EMAILS:

· IOS SUPPORT

afterpulse.ios@digital-legends.com

· ANDROID SUPPORT

afterpulse.android@digital-legends.com

· JAPAN SUPPORT

afterpulse.jp@digital-legends.com

· APPLE TV SUPPORT

afterpulse.support@digital-legends.com


KEEP UPDATED WITH ALL THE GAME'S NEWS:

· Official Facebook

· Official Twitter


I was playing with my new profile and it looks like it was reset. Have I lost everything?

No, you have not lost anything. In some cases, restarting the game when you have poor connectivity may result in the creation of a new profile. If you have a DLE code you can reconnect to your real profile by entering it. If you do not have a DLE code contact our Customer Support team at afterpulse.ios@digital-legends.com or afterpulse.android@digital-legends.com and they can help you reconnect.


What do I do if the game is not behaving the way I expect?

For any questions about the game please contact our Customer Support team at either afterpulse.ios@digital-legends.com or afterpulse.android@digital-legends.com depending on your platform.

If you encounter any unexpected behaviour the more information you can give the Customer Support team about the issue or situation the better we are able to quickly fix the issue. Details about your setup (platform, OS version number, WiFi or data), the game area you encountered the issue, the weapons and gear you were using and any steps to reproduce the issue are all very useful for us.


What happened to the old Afterpulse?

The former publisher of Afterpulse announced that the service of the game would be discontinued and for that reason they delisted it from the stores (you can find more information in their announcement).

Digital Legends Entertainment has taken over the publishing of Afterpulse and it is now available for iOS.

We have released a fresh and highly improved version of Afterpulse and we want to let you know that everyone here at Digital Legends is dedicated to making Afterpulse the kind of game we all expect it to be.


When can I play Afterpulse again?

Afterpulse is available now, published by Digital Legends Entertainment.

We have released a fresh and highly improved version of Afterpulse and we want to let you know that everyone here at Digital Legends is dedicated to making Afterpulse the kind of game we all expect it to be.


What happened to my old profile?

When the old version of Afterpulse ended the previous publisher would not allow the transfer of your old profile. We worked very hard to persuade them to allow the transfer but in the end, they would not allow it.


I worked hard to get the weapons and gear in my profile. Why can’t they be transferred?

We agree that transferring the profile would be the easiest for everyone but unfortunately, we are not allowed to make the transfer of profiles.

We were unhappy with this situation and wanted to make sure our players could have an experience similar to the previous version so we made the decision to create custom profiles for returning players based on the information and proof submitted by the players and, in addition, to give some gifts in recognition of their loyalty.

Using all the information we can legally gather we create a custom profile for our returning players that provides a similar experience to what they previously had and we top it off with gifts. In combination these two components comprise the Returning Player Gift Package (RPGP).

If you have questions about your old profile you can go to here to the previous publishers customer support and ask for further information about it.


How can I ensure I don’t start from an empty profile?

Returning player gift packages are being given to returning players who can verify their old accounts.

Here is the list of information needed from your old profile:

• Written in-game name (Multiplayer ID).

• Screenshot of your settings screen showing your GID

• If you have made purchases on your old account, screenshots of your iTunes/Google Play receipts.

• If you haven’t already, please send your information to afterpulse.ios@digital-legends.com or afterpulse.android@digital-legends.com. For files above 9Mb send us a link.

Once you send your information you will receive a ticket number for your case and we will contact you later to tell you the next steps. We are receiving emails from thousands of players and we want to take care of each case. Please understand if we take a little time replying but each email will be answered.

Based on your information we will provide you with a returning player gift package. When everything is ready we will send you a confirmation email.

If you are new to Afterpulse and don’t have an old profile, welcome to the game! Don’t worry about anything, we will make sure you start out on your journey with some awesome welcome gifts.

We are working very hard to review each case individually, thank you for your patience!


I have heard about the DLE code how does it work?

The DLE code is a way to connect your device to an existing profile. If you use the DLE code in various devices all of them will be connected to the same profile. That’s why it’s important to keep it just for you.

The DLE code has some safety checks that may activate if you use it too much to switch between accounts. We can help you with that but these cases will have low priority. We are working on a custom login system for the future that will make things easier.

The DLE code is not related to gift packages. The DLE code does not unlock anything special or provide access to free weapons and gear. All gift packages are added to the profiles individually by Customer Support.

The DLE code can be used to reconnect with your account if you lose your profile or reinstall the app. Being connected to Game Center or Google Play also helps a lot to assist you.

If you don’t have a DLE code you can ask Customer Support for one by sending a screenshot of your settings screen.

DO keep your code private, if someone else has your code they can access your game profile.

DON’T use someone else’s DLE code it will delete your profile and we will have no way to recover it.


What is the difference between the DLE Code and the GID?

Now that the game has respawned we use the GID code to merge your returning player gifts into the profile you created when you installed the respawned game.

Using GID is more work for us but easier for you, the benefit to you is that you will not lose any progress you make playing during the time it take us to apply your returning player gifts to your new account.

We know it is taking some time to get everyone their returning player gifts but we are being careful to make sure everything is done correctly. We are trying very hard to be as fast as possible without making errors and we thank everyone for being patient.


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